Service Agreement
Thank you for choosing Living a Decluttered Life, a.k.a. Emily Stockton, as a partner to help you clear the clutter from your home and your life. Before you begin working together, it is important to review the following terms.
Confidentiality
The personal information of the Client will be treated confidentially and with respect at all times. During the course of your service together Emily may come across items of a private or personal nature. It is Living a Decluttered Life policy that no personal or private information is ever shared with anyone else. This includes name, address, phone number, and email.
Payment Terms
Payment is due in full the day of service. Emily is willing to work with Clients that may need a payment plan.
Payments can be made in the following ways:
Cash – paid directly to Emily on site
Check – paid directly to Emily on site (Make check out to: Living a Decluttered Life)
Credit or Debit Card – paid online through Wave, Emily’s invoicing software
Invoices and receipts are emailed within two business days.
Returned checks or declined charges will incur a return fee of $10 payable to Living a Decluttered Life and the same reserves the right to deny future services or require cash payments. If payment is not made, including any additional return fees, within 30 days Living a Decluttered Life reserve all rights to seek compensation due in court or may turn delinquencies to collection agencies as she sees fit.
Process Ownership
Regarding the editing, sorting, and organizing of items, the Client maintains process ownership. Emily recognizes items as the sole property of the Client, and though efforts will be made to help reduce the volume of belongings, when necessary, the final decision on such matters belongs to the Client.
Solution Outcomes
Solution outcomes depend on the Client’s willingness to participate in the process; sorting, editing, and donating when necessary. Long-term maintenance of organization hinges on the Client’s commitment to maintaining the order and quantity of items in the space.
Supplies and Shopping Assistance
Emily will either make suggestions about necessary supplies to be purchased and the Client will complete the shopping OR, per the Client’s request, Emily will shop for and purchase the supplies, making certain they are delivered to the Client’s location. Clients are responsible for all agreed-upon supplies (file folders, labels, shelving, containers, hooks, etc.) necessary for completion of the project and the fee for shopping and returns. The standard hourly rate ($55/hr) will apply for all shopping and returns. Receipts for funds spent on Client’s behalf will be presented upon delivery of items.
Cancellation Policy
Living a Decluttered Life requires a minimum of 24-hours notice for cancellation and rescheduling. Any session cancelled within the 24-hours prior will be charged a $20 rescheduling fee or may lose the time allotted for that session if unable to reschedule.
No show sessions will lose the time allotted for that session with no rescheduling option.
Living a Decluttered Life reserves the right to waive fees for special circumstances as determined by Emily. To do so is at the sole discretion of Emily and does not in any way alter or waive any portion of this Agreement.
Disruption of Service
Living a Decluttered Life reserves the right to terminate this Agreement for the following reasons:
Repeated cancellations and rescheduling
Client or family members engage in disruptive, threatening or violent behavior, which can include but is not limited to yelling, verbal abuse, threats (outright or implied)
Unsafe or unsanitary working conditions
Non-payment
Liability
Living a Decluttered Life is not liable for any loss due to damage to property, self, or disposition of items. The Client retains full responsibility, unless gross negligence or intentional damage has been proven.
Items for Disposal
As an additional service Living a Decluttered Life will, at the Client’s request, transport items for disposal to the appropriate locations. Whether by donation, recycling, shredding, or trash. Should Emily take items, she may dispose of said items at her sole discretion. Client may elect to dispose of items personally as well.
Travel Time
Sixty (60) minutes of round-trip travel time is complimentary from Lincoln, Nebraska. Any additional travel time is billed at $35/hr. Travel fees may be waived at Emily’s sole discretion.
Time of Performance
Emily will do her best to complete the work in a timely manner; however, all parties agree that time is not of the essence to complete any agreed upon work. While Emily will do her best to work expediently, she also takes into consideration the Client’s emotional, physical, and mental needs. Emily will adjust her speed of work for the best interest of the Client.
Distractions should be minimized during the sessions. Cellphones, TVs, and other electronics should be turned off. The Client is responsible for finding suitable accommodations for small children or pets till the session is over. Emily will work with them in the home but be aware that may hinder the amount accomplished during the session.
End of Service Survey
At the end of your time together, the Client will be asked to fill out a short survey describing your experience with Living a Decluttered Life. These answers could be used by Living a Decluttered Life for marketing purposes, including but not limited to website, social media, educational presentations, and pamphlets. Client identity will not be used without Client’s permission. Client identity and confidentiality will always be top priority in regards to survey answers.
Photo Release
The Client releases all rights to before and after photos, to be used by Living a Decluttered Life for marketing purposes, including but not limited to website, social media, educational presentations, and pamphlets. Client identity and confidentiality will always be top priority in regards to photo usage.
Agreeing to Terms
The Client has read, understands, and fully agrees to the above terms and understands and agrees that the services provided are being performed in accordance with the above items. By scheduling organizing services with Living a Decluttered Life, the Client is agreeing to these terms.